months Fixed Term Contract)
As a Client Service Team Lead, you will provide client service
relationship management to ensure client satisfaction, retention and
profitability for assigned relationships.
If you are looking to push your career to the next level, introduce
yourself by submitting your resume.
Key
RESPONSIBILITIES:
1. Client Servicing
Oversee activities that ensure accurate and timely valuation of
portfolios for assigned client relationships
Provide oversight and coordinate execution of periodic fund events
with appropriate internal departments
Provide filtering and escalation for client requests;
Serve as an escalation point for client service issues and
deliverables.
Remain knowledgeable of changing industry initiatives and educate
clients through frequent communications and periodic presentations.
Establish appropriate contacts within client organizations and
internal departments.
Stay abreast of client goals and strategies and identify opportunities
to expand client relationships.
Anticipate and identify clients&#**Apply on the website**; needs in
order to match BBH products and services to those needs.
Build overall credibility and foster trust with clients.
2. Risk and Control
Act as the primary point of escalation for Systems, Operations, and
Risk/Control for any client related issues and proactively manage the
resolution process with frequent updates and satisfaction measures.
3. Strategy
Maintain relationship objectives, developing a proactive relationship
and service plan to ensure an exceptional value-added service to
clients.
4. Technology and Innovation
Utilize relevant internal technology solutions to effectively manage
client inquiries and support client servicing deliverables.
Provide clients with support and insight on new technology, automation
tools and products that are made available by BBHIdentify ways to
improve productivity and efficiency to enhance client experience
Recognize opportunities to achieve greater internal operational
effectiveness
Assist in the coordination of new business, product implementations
and conversions.
5. Leadership and People
Lead and participate in inter-departmental committees and project
teams.
Manage performance issues and disciplinary process for employees
falling below set expectations.
Complete and oversee the completion of the BBH annual performance
review process.
Provide ongoing feedback and coaching to staff to improve individual
and team performance. Manage performance issues and disciplinary
process for employees falling below set expectations.
Qualifications:1.
_EDUCATION_ level and/ or experience
BS/BA degree.
5+ years of related industry experience.
**Apply on the website** years prior supervisory experience.
2. Knowledge and Skills
Ability to initiate, plan and follow through projects to completion.
Exceptional client service skills.
Strong aptitude for numbers, accuracy and organization.
Strong inter personal and relationship management skills including the
ability to build internal relationships toward managing client needs.
Strong written and verbal communication skills.
Creative problem-solving skills including the ability to identify,
recommend and implement solutions.
What You Can Expect At BBH:
If you join BBH you will find collaborative environment that enables
you to step outside your role to add value wherever you can.
_YOU WILL_ have direct access to clients, information and experts
across all business areas around the world. BBH will provide you with
opportunities to grow your expertise, to take on new challenges, to
maximize your potential and reinvent yourself?without leaving the
firm. We encourage a culture of inclusion that values each
employee?s unique perspective. We provide a high-quality benefits
program, which emphasizes good health, financial security, and peace
of mind.
Ultimately, we want to provide you with a position which, at the same
time, is both rewarding and allows for a balanced professional and
personal experience at every stage of your career. We, here at BBH,
focuses on more than just the financial and business thrive. Through
our BBH Cares program we offer volunteering opportunities giving you
the opportunity to give back to your community and to help transform
the lives of others.
Full time
Dublin Position: ?Client Service Team Leader (**Apply on the website**
months Fixed Term Contract)
As a Client Service Team Lead, you will provide client service
relationship management to ensure client satisfaction, retention and
profitability for assigned relationships.
If you are looking to push your career to the next level, introduce
yourself by submitting your resume.
Key
RESPONSIBILITIES:
1. Client Servicing
Oversee activities that ensure accurate and timely valuation of
portfolios for assigned client relationships
Provide oversight and coordinate execution of periodic fund events
with appropriate internal departments
Provide filtering and escalation for client requests;
Serve as an escalation point for client service issues and
deliverables.
Remain knowledgeable of changing industry initiatives and educate
clients through frequent communications and periodic presentations.
Establish appropriate contacts within client organizations and
internal departments.
Stay abreast of client goals and strategies and identify opportunities
to expand client relationships.
Anticipate and identify clients&#**Apply on the website**; needs in
order to match BBH products and services to those needs.
Build overall credibility and foster trust with clients.
2. Risk and Control
Act as the primary point of escalation for Systems, Operations, and
Risk/Control for any client related issues and proactively manage the
resolution process with frequent updates and satisfaction measures.
3. Strategy
Maintain relationship objectives, developing a proactive relationship
and service plan to ensure an exceptional value-added service to
clients.
4. Technology and Innovation
Utilize relevant internal technology solutions to effectively manage
client inquiries and support client servicing deliverables.
Provide clients with support and insight on new technology, automation
tools and products that are made available by BBHIdentify ways to
improve productivity and efficiency to enhance client experience
Recognize opportunities to achieve greater internal operational
effectiveness
Assist in the coordination of new business, product implementations
and conversions.
5. Leadership and People
Lead and participate in inter-departmental committees and project
teams.
Manage performance issues and disciplinary process for employees
falling below set expectations.
Complete and oversee the completion of the BBH annual performance
review process.
Provide ongoing feedback and coaching to staff to improve individual
and team performance. Manage performance issues and disciplinary
process for employees falling below set expectations.
Qualifications:1.
_EDUCATION_ level and/ or experience
BS/BA degree.
5+ years of related industry experience.
**Apply on the website** years prior supervisory experience.
2. Knowledge and Skills
Ability to initiate, plan and follow through projects to completion.
Exceptional client service skills.
Strong aptitude for numbers, accuracy and organization.
Strong inter personal and relationship management skills including the
ability to build internal relationships toward managing client needs.
Strong written and verbal communication skills.
Creative problem-solving skills including the ability to identify,
recommend and implement solutions.
What You Can Expect At BBH:
If you join BBH you will find collaborative environment that enables
you to step outside your role to add value wherever you can.
_YOU WILL_ have direct access to clients, information and experts
across all business areas around the world. BBH will provide you with
opportunities to grow your expertise, to take on new challenges, to
maximize your potential and reinvent yourself?without leaving the
firm. We encourage a culture of inclusion that values each
employee?s unique perspective. We provide a high-quality benefits
program, which emphasizes good health, financial security, and peace
of mind.
Ultimately, we want to provide you with a position which, at the same
time, is both rewarding and allows for a balanced professional and
personal experience at every stage of your career. We, here at BBH,
focuses on more than just the financial and business thrive. Through
our BBH Cares program we offer volunteering opportunities giving you
the opportunity to give back to your community and to help transform
the lives of others.
Full time
Dublin
We need : English (Good)
Type: Permanent
Payment:
Category: Others
